Effective Date: August 29, 2024
No Refunds After Fulfillment
At Big Tuna Cigars, LLC, we strive to provide the highest quality products and customer service. However, due to the nature of our products, we have a strict no-refund policy once an order has been fulfilled and shipped.
Exceptions to the Policy
- Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team within [X] days of receiving your order. We will require details and photographic evidence of the issue.
- Evaluation: Refund or replacement requests will be evaluated on a case-by-case basis, but please note that refunds are not guaranteed after the order has been fulfilled and shipped.
Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Big Tuna Cigars, LLC
37 Northfield Drive, Florence, KY 41042
tuna (at) bigtunacigars.com
(859) 380-6006
By making a purchase on our website, you agree to this Refund Policy. Thank you for choosing Big Tuna Cigars!